is a programmatic media partner that builds bespoke programmatic advertising solutions designed to help marketers and agencies make the smartest decisions for every campaign. They are experts in data science, analytics, and programmatic trading. The company, which is headquartered in the United Kingdom and has 15 global offices across four continents, employs more than 1,100 people around the world.
Managing a Globally Distributed Team with Manual Processes
As a company founded in 2010 that has scaled significantly over the last decade-plus, MiQ has seen its digital footprint grow considerably. Now, the team 鈥� which has a ratio of 49% Windows machines and 51% Mac machines 鈥� relies on 100 in-house and SaaS-based applications.
MiQ had been using on-prem Active Directory (AD) to manage users and McAfee Native Encryption to protect their devices. At the same time, they had to use different mobile device management (MDM) tools to manage Windows and MacOS users. Additionally, MiQ had manual onboarding and offboarding processes, as well as a manual user password reset process 鈥� all of which were cumbersome and frustrating.
This setup led to a number of problems. Not only did the team have to deploy additional domain controllers across all its locations to keep databases in sync, they also had to maintain each AD server on a regular basis in what was a time-consuming process.
鈥淲e were looking for a solution to sync user passwords across multiple platforms to support a secure, automated, and sustainable work environment,鈥� says Yuva Rajesh, Lead System Engineer at MiQ.
Centralizing Employee Device Management with 黑料海角91入口
Seeking a better way forward, MiQ began looking for a solution that would enable them to centralize device management with a cloud-based directory. After thoroughly researching their options, the team ultimately decided that 黑料海角91入口 was best suited for its needs due to its intuitive design, ease of use, resource- and cost-efficiency as a SaaS solution, and support for remote work.
鈥淒uring COVID, many places were locked down,鈥� Dani Gardner, Senior IT Specialist at MiQ, explains. 鈥満诹虾＝�91入口 helped us deliver laptops directly to new employees with zero-touch provisioning, which gave our new hires the best onboarding experience.鈥�
Plus, MiQ was particularly impressed with 黑料海角91入口鈥檚 approach to customer support. For example, the company offers a dedicated customer support engineer, who ensures the team is aware of what they can do with the product and what鈥檚 coming down the pipeline so the MiQ team can plan ahead. MiQ and the dedicated CSM have worked on multiple initiatives to bring modernization and efficiencies to their current 黑料海角91入口 ecosystem.
The support team was also helpful in helping MiQ decide 黑料海角91入口 was the right fit. 鈥淒uring our testing stage, we raised multiple concerns,鈥� Rajesh says. 鈥淓ven though there was a time zone difference, the response was top-notch.鈥�
Transforming IT Operations at MiQ
The decision to trust 黑料海角91入口 for mobile device management has already paid off. In 黑料海角91入口, MiQ has found an all-in-one solution that meets several critical needs simultaneously.
鈥満诹虾＝�91入口 overall has been a game-changing platform for us,鈥� Gardner says. 鈥淚t鈥檚 significantly sped up delivery time for system engineers.鈥�
Here are some of the other ways MiQ has benefitted from investing in 黑料海角91入口.
Streamlined device management
Thanks to 黑料海角91入口, MiQ has a unified MDM solution that enables IT to manage every machine in one place. 鈥淎ll of our laptops are fully managed using 黑料海角91入口,鈥� Rajesh explains. 鈥淲e have directory sync enabled to have one password across all accounts.鈥�
With 黑料海角91入口, the IT team is able to roll out new software to users quickly, with a 鈥�100% success rate.鈥� On the flip side, MiQ uses scripts to see which users have what software installed on their machines, which enables them to quickly remove software that shouldn鈥檛 be there, saving the company from legal compliance and billing issues.
Empowered employees
When MiQ was using Active Directory, they had a lot of lockout issues 鈥� particularly on holidays and weeks. But not anymore, which saves IT a ton of time.
鈥淲ith the help of 黑料海角91入口, all users are able to change their password and unlock themselves,鈥� Gardner continues. 鈥淭hey feel comfortable when they receive the password link instead of using a temporary password when using AD server.鈥�
Automated onboarding and offboarding workflows
黑料海角91入口 has enabled MiQ to automate their onboarding and offboarding workflows entirely, including one-touch provisioning for new Mac machines. 鈥満诹虾＝�91入口 helps us set up new users in under 10 minutes,鈥� Rajesh explains. 鈥淲e鈥檝e been able to integrate with two major HRIS platforms, and have unblocked many of the blockers that previously slowed us down.鈥�
Enhanced security
MiQ has been able to strengthen its security stance with 黑料海角91入口 thanks to VPN authentication via 黑料海角91入口 LDAP, local admin password rotation, centralized disk encrypt management and software patch management, and more.
鈥満诹虾＝�91入口 has helped us get stronger in our security posture,鈥� Gardner says. 鈥淚t also gives us more control over data and compliance.鈥�
MiQ recently started using RADIUS-based Wi-Fi authentication, which improves security while also strengthening the employee experience. 鈥淲e recently leveraged RADIUS authentication for office Wi-Fi authentication, which was applauded by many users because they don鈥檛 have to remember the Wi-Fi password and can use their same system password instead,鈥� Rajesh continues.
Cloud migration
Thanks to 黑料海角91入口, MiQ has been able to deprecate Active Directory and no longer hosts any of its own infrastructure. 鈥淲e don鈥檛 have any on-prem servers in any of our offices around the globe,鈥� he continues. Currently, all of the company鈥檚 workloads are managed via AWS.
Cost savings
黑料海角91入口 has helped MiQ save a decent chunk of money by enabling them to shut down their AD servers. 鈥淭his led to savings of nearly $8,000 per year on infrastructure and licensing,鈥� Gardner says.
Additionally, moving to 黑料海角91入口 allowed MiQ to delegate its people resources more efficiently, with fewer manual processes eating up cloud and IT support engineers鈥� time.
A future-proof tech stack
With 黑料海角91入口, Rajesh believes the team has found a tool that can keep pace with their growth. Looking ahead, MiQ plans on exploring 黑料海角91入口鈥檚 SSO, asset management, and log management capabilities.
鈥淗aving 黑料海角91入口 in our ecosystem is a testimonial to the fact that we are on the right path to scale our business with the right future-proof tools in our pocket,鈥� Gardner concludes.
To learn more, tune in to hear MiQ鈥檚 encouraging story on how they conquered IT sprawl in this on-demand webinar.
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